PRODUCTS WARRANTY

PRODUCTS WARRANTY:

Our products are designed with premium material, creating a durable piece of equipment that can easily handle all training regimens. To instill your confidence further, we will offer a complete replacement of any breakage in metalware for 6 months and any defects in soft goods (bags, sandbags, hitting mitts, sparring gloves and groin protectors) for 30 days. Please note, use of the products in a manner other than that for which they were manufactured will nullify the warranty. This means that damages or issues arising from misuse, improper handling, or unauthorized modifications are not covered. We encourage you to use our products as intended to fully benefit from the warranty protection.

DAMAGED/DEFECTIVE PRODUCTS:

Please inspect your order when you have received it. If there are software defects, metalware damages that cause the unit not to function properly or if you received the wrong package, please contact us by email at info@fiercereflex.com with your order number within 3 business days of delivery so we can evaluate and correct the issue.

If software goods are defective or metalware is damaged and still within the warranty period, we will replace it at no cost to you. *Metalware blemishes are not protected under this policy and will be handled on a case by case basis.

If your return or replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or replacement will not be accepted.